Refund Policy

1. Satisfaction Guarantee

At Zivranexzun, we stand behind the quality of our products. If you are not satisfied with your purchase, we offer a refund policy to ensure your satisfaction.

2. Return Period

You have 30 days from the date of delivery to request a return or refund. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at help@zivranexzun.world or call us at +1 (303) 862-5602. Please provide your order number and reason for return.

Once your return is approved, we will provide you with a return authorization and shipping instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged product). We recommend using a trackable shipping service and purchasing shipping insurance.

5. Refund Processing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

6. Non-Refundable Items

The following items cannot be returned or refunded:

• Items that have been opened or used
• Items damaged by customer misuse
• Items returned after the 30-day return period
• Items without original packaging or documentation

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email with your order number and we will guide you through the process.

10. Contact Us

If you have any questions about our refund policy, please contact us:

Zivranexzun
6563 S Clermont Ct
Centennial, CO 80121
United States
Email: help@zivranexzun.world
Phone: +1 (303) 862-5602